FAQS
Do all guests have to show ID?
Yes, it is always necessary to present the identification document of all the guests included in the booking.
How to book directly with the hotel?
Bookings can be made via the online booking engine. Alternatively, you can contact us by e-mail at res.tlc@trypportugal.com or by telephone: (+351 212 918 900) .
How to cancel or change a reservation made through our website?
Reservations can be done directly on the website or by contacting the hotel, according to the reservation conditions.
How to reserve a cradle?
It can be requested while booking or after booking, directly with the hotel.
What is the best time to be in the hotel for summer vacation?
The highest temperatures are between June and September, and it is quite mild from April to October.
How should I guarantee a room with a single bed or a double bed?
Once you have booked the room type you require, you must contact the hotel to confirm your request, which will be subject to availability.
How to do a group reservation?
Send an email to grupos.caparica@trypportugal.com or call +351 212 918 900.
How to guarantee a room in a higher floor?
After booking for the type of room you desire, please contact the hotel to confirm the request.
What are the advantages of booking directly through the hotel’s website?
The main advantage is the best price guarantee and the reservation process is easy and fast.
What is full board? And half board?
Full board is dinner on the day of arrival and lunch on the day of departure. Half board is usually dinner only.
What is the check-in schedule?
Check-in is from 3 pm onwards. For early check-in, guests must contact the hotel to check availability. Additional charges may apply.
What is the check-out schedule?
Late check-in. Is it possible to do check-in until what time?
Late check-in. Is it possible to do check-in until what time?
Late check-in can be done anytime, as long as the reservation is guaranteed.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak Portuguese, English, Spanish, French and German.
What documents are required for check-in?
ID card or driving licence or passport.
If I am allergic to an ingredient, when and where do I inform you?
You must inform the restaurant/bar staff before you order.
4.6/5
Excellent
Top 5 in Caparica
Based on 363 reviews
4.7/5
TrypAdvisor
4.7/5
4.7/5
Booking.com
Kontakte
Algemeines Telefon:
Reservierungen:
Avenida General Humberto Delgado, 47 2829-506 Costa da Caparica Lissabon, Portugal
*Nationale Festnetzanrufe
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